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Privacy Policy

1. Introduction

This Privacy Policy provides users of the website www.teslift.rs with information about the processing of personal data in accordance with the Law on Personal Data Protection of the Republic of Serbia.

The purpose of this Policy is to explain in a clear, transparent and understandable manner which data we may process, for what purposes, on what legal basis, to whom the data may be made available, how long it is retained and what rights data subjects have.

2. Data Controller

The controller of personal data processed through the Website is:

PRO METZ D.O.O. UB

Školska 8–10

14210 Ub, Republic of Serbia

Tax ID: 109763243

Company Registration Number: 21238414

hereinafter: “TESLIFT”, the “Company” or the “Controller”.

For questions regarding the processing of personal data, as well as for the exercise of rights prescribed by law, the user may contact the Company using the contact details published on the Website or in writing at the stated address.

3. Principles of Data Processing

TESLIFT processes personal data in accordance with the principles of lawfulness, fairness and transparency.

Data is processed only for specific, explicit, justified and lawful purposes and is not further processed in a manner that is incompatible with those purposes.

The scope of data is limited to what is appropriate, relevant and necessary in relation to the purpose of processing.

TESLIFT takes reasonable measures to ensure that data is accurate and up to date and that data which is no longer needed is not retained longer than justified by the purpose of processing or required by law.

4. What Data We May Process

Depending on how the user uses the Website or communicates with TESLIFT, the following categories of data may be processed:

4.1. Identification and Contact Data

This may include:

  • first and last name;
  • name of a legal entity or entrepreneur;
  • position or job title of the contact person;
  • telephone number;
  • email address;
  • address;
  • other contact details voluntarily provided by the individual.

4.2. User Account Data

During registration or use of an account, the following may be processed:

  • username;
  • email address;
  • identification and business data associated with the account;
  • data required for authentication;
  • information about account status;
  • data on the use of account-related features.

Passwords must not be stored in readable form where the technical system allows appropriate secure cryptographic storage.

4.3. Communication Data

When a user contacts TESLIFT, we may process:

  • the content of the inquiry;
  • the content of electronic communications;
  • information about the product or service in which the user is interested;
  • information required to prepare an offer;
  • data provided in connection with service, complaints or other requests.

4.4. Data Related to the Business Relationship

When a business relationship is concluded or performed, data required for the following may be processed:

  • preparing offers;
  • performance of contracts;
  • delivery of goods;
  • servicing equipment;
  • issuing business documentation;
  • fulfilling tax, accounting and other legal obligations;
  • establishing or defending legal claims.

4.5. Technical Data

When using the Website, certain technical data may be processed automatically, such as:

  • IP address;
  • date and time of access;
  • device type;
  • operating system;
  • browser type and version;
  • session data;
  • technical information required for the security and functioning of the Website;
  • error logs or security event records.

5. Purposes and Legal Basis for Processing

TESLIFT processes data only where there is an appropriate legal basis for the specific processing activity.

5.1. Responding to Inquiries and Preparing Offers

If a user contacts us to obtain information about a product, service, price, availability, service support or to request an offer, we process the data in order to respond to the request and, where applicable, to take steps at the request of the individual prior to entering into a contract.

5.2. Registration and Management of User Accounts

Data provided during registration is processed for the purpose of creating, administering, securing and using the user account.

Processing is carried out to the extent necessary to provide the functionality requested by the user.

5.3. Conclusion and Performance of Contracts

When a user becomes a customer or business partner, data may be processed for:

  • preparing and concluding contracts;
  • processing orders;
  • organising delivery;
  • payment collection;
  • servicing;
  • communication regarding the contractual relationship;
  • exercising other rights and obligations arising from the contract.

5.4. Compliance with Legal Obligations

Certain data is processed where necessary to comply with legal obligations relating, among other things, to:

  • accounting documentation;
  • tax documentation;
  • fiscalisation, where applicable;
  • records required by law;
  • acting upon requests from competent state authorities.

5.5. Legitimate Interests of the Company

Where the legal conditions are met, data may be processed for TESLIFT’s legitimate interests, in particular for:

  • protecting information systems;
  • preventing misuse;
  • detecting security incidents;
  • protecting property and business operations;
  • evidencing business communications;
  • establishing, asserting or defending legal claims;
  • improving the stability and security of the Website.

Before processing based on legitimate interest, care is taken to ensure that the rights and interests of the data subject do not override the Company’s legitimate interest.

5.6. Processing Based on Consent

Where the law requires an individual’s consent for specific processing, TESLIFT will process the data only after obtaining the appropriate consent.

The individual has the right to withdraw consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

6. Direct Advertising and Marketing Messages

If TESLIFT provides the option to subscribe to a newsletter, promotional notifications or another form of direct electronic communication, data for that purpose will be processed only where an appropriate legal basis exists.

Where processing is based on consent, the user may opt out of receiving such messages at any time.

Unsubscribing from marketing messages does not affect the receipt of notifications required for the performance of a contract, user account, service support or another existing business relationship.

7. Cookies and Similar Technologies

The Website may use cookies and other similar technologies.

Cookies may be necessary for:

  • the proper functioning of the Website;
  • maintaining the user session;
  • logging in to the user account;
  • security;
  • remembering certain user settings.

Cookies that are not necessary for the basic functioning of the Website, in particular analytics or marketing cookies, may be used only in accordance with applicable regulations and, where required, following the user’s appropriate choice or consent.

If the Website uses a larger number of different categories of cookies, it is recommended that a detailed list of cookies, their purposes, providers and retention periods be specified in a separate Cookie Policy or consent management panel.

8. Recipients of Data

Personal data is not available to an unlimited number of persons.

Within the Company, access to data is granted only to employees and other engaged persons who need access to perform their duties and who are required to process the data confidentially and lawfully.

Depending on the specific purpose, data may also be made available to external service providers, such as:

  • hosting and server service providers;
  • IT support providers;
  • business software providers;
  • electronic communications service providers;
  • accounting and tax advisers;
  • legal advisers;
  • delivery and transport services, where necessary for delivery;
  • service technicians or business partners where necessary to fulfil the user’s request.

Where a third party processes data on behalf of TESLIFT as a processor, its relationship with the Company is governed in accordance with the requirements of personal data protection regulations.

Data may be provided to courts, administrative authorities, inspection authorities, the police or other competent authorities where there is a legal obligation or other appropriate legal basis for such disclosure.

TESLIFT does not sell users’ personal data.

9. Transfer of Data to Other Countries

Certain providers of information technology or other technical services may process data outside the Republic of Serbia.

If such a transfer occurs, TESLIFT will ensure that an appropriate legal basis for the transfer exists and that the safeguards required by applicable regulations are implemented.

Where applicable, the user may be provided with additional information about the mechanism on the basis of which a specific international transfer is carried out.

10. Data Retention Periods

Personal data is not retained longer than necessary to achieve the purpose of processing.

When determining the retention period, TESLIFT takes into account:

  • the purpose for which the data was collected;
  • the duration of the user or contractual relationship;
  • the nature and scope of the data;
  • periods established by tax, accounting, commercial and other regulations;
  • limitation periods for relevant legal claims;
  • the need to evidence business communications;
  • the legitimate need to protect the rights and interests of the Company or third parties.

Data required for an active user account is retained for as long as the account exists, or longer where there is another legal basis for its retention.

Data from business and accounting documentation is retained for the periods prescribed by law.

Data processed on the basis of consent is retained until consent is withdrawn or until the purpose of processing ceases, unless another legal basis exists for further retention.

Upon expiry of the appropriate period, data is deleted, anonymised or otherwise permanently removed from active processing, unless there is an obligation to retain it further.

11. Data Protection

TESLIFT applies appropriate technical, organisational and personnel measures to protect personal data against:

  • unauthorised access;
  • unlawful processing;
  • accidental loss;
  • alteration;
  • destruction;
  • unauthorised disclosure.

The level of protection is determined taking into account the nature of the data, the purpose of processing, technical capabilities and the risks to the rights and freedoms of individuals.

Access to data is restricted to persons who need it to perform their duties.

12. Rights of Data Subjects

In accordance with the conditions prescribed by law, a data subject may have the right to request from TESLIFT:

Right to Information

The individual has the right to be informed about the manner in which their data is processed.

Right of Access

The individual may request confirmation as to whether their data is being processed and, if so, access to the data and information relating to its processing.

Right to Rectification and Completion

The individual has the right to request the correction of inaccurate data and the completion of incomplete data.

Right to Erasure

In cases provided for by law, the individual may request the erasure of their data.

The right to erasure does not apply where continued retention of the data is necessary for compliance with a legal obligation or for the establishment, exercise or defence of a legal claim, as well as in other cases provided for by law.

Right to Restriction of Processing

The individual may request restriction of processing where the legal conditions for doing so are met.

Right to Data Portability

Where processing is based on consent or a contract and is carried out by automated means, the individual may, subject to the conditions prescribed by law, request to receive the data they provided in a structured, commonly used and machine-readable format.

Right to Object

Where processing is based on legitimate interest, the individual has the right, in accordance with the law, to object to the processing.

Right to Withdraw Consent

Where processing is based on consent, the individual has the right to withdraw consent at any time.

13. Handling Requests

A request to exercise rights may be submitted to TESLIFT using the contact details published on the Website or in writing to the Company’s address.

In order to protect data and prevent its disclosure to unauthorised persons, TESLIFT may request information necessary to verify the identity of the person submitting the request.

Requests are handled within the time limits and in the manner prescribed by the Law on Personal Data Protection.

In the case of manifestly unfounded or excessive requests, particularly if they are repeated frequently, the rules and options provided for by law shall apply.

14. Right to Lodge a Complaint with the Commissioner

An individual who considers that the processing of their data has been carried out contrary to the Law on Personal Data Protection has the right to lodge a complaint with:

the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

The right to lodge a complaint does not affect other rights to administrative or judicial protection available to the individual under the law.

TESLIFT recommends that, if a user believes there is a problem regarding the processing of their data, they first contact the Company so that the request can be reviewed and, where possible, resolved without delay.

15. Data of Minors

TESLIFT products and services are primarily intended for business users and adult individuals.

The Company does not intend to knowingly collect data of minors through the Website without an appropriate legal basis.

If it is determined that such data has been provided without the required legal basis, appropriate measures will be taken in accordance with the law.

16. Third-Party Websites

The Website may contain links to other websites.

TESLIFT is not the controller of data that the user provides directly to other websites, nor is it responsible for their privacy policies.

Users are advised to read the privacy policy of the operator of an external website before using it.

17. Changes to the Privacy Policy

TESLIFT may amend this Policy from time to time in order to align it with:

  • changes in the law;
  • changes in data processing practices;
  • the introduction of new features;
  • changes in technical systems;
  • recommendations of competent authorities.

The current version of the Policy will be available on the Website with the date of the latest update indicated.

If an amendment significantly affects the rights of individuals or the manner in which their data is processed, users will, where required by the circumstances and the law, be notified in an appropriate manner.

18. Contact

For all questions relating to the processing of personal data or the exercise of rights under this Policy, you may contact TESLIFT using the contact details published on the Website or in writing at:

PRO METZ D.O.O. UB

Školska 8–10

14210 Ub

Republic of Serbia

Tax ID: 109763243

Company Registration Number: 21238414